LONDON
PLACEMAKING
SALES &
MARKETING

From the date of legal completion, your new home is protected by a 10-year warranty; the first two years of which are covered by us, and the remaining eight years by an independent insurance provider. Please refer to your homeowner manual for further information on this cover.

If you have a matter that needs our attention then you can contact us by clicking on the link below.

Whilst not exhaustive, the following covers some important elements of your warranty:

• Any white goods within your property are covered by a separate manufacturer’s warranty. This is often for a period of two years from legal completion, however, please note that warranty length is dependent on the manufacturer. Please report issues to the manufacturer.
• Please note that we do not attend to minor shrinkage cracks.
• Any heating and ventilation systems are covered under the two year warranty, but will be null and void if the home owner does not carry out regular servicing in accordance with the manufacturers recommendation.
• Replacement of light bulbs are not covered by the Aftercare team as this is a maintenance item.

If you have a matter that needs our attention then you can contact us by clicking on the link below.

Support Hours
Our Aftercare department are contactable Monday to Friday 8.30am – 4.30pm, except for bank holidays.
If you encounter an emergency within your property out of hours, you should send an email to emergency@londonplacemaking.com

The following are examples of what would be classed as an emergency:

• Security – front door locks failed.
• Major Leaks – please note that owners/occupiers are expected to isolate the water to the property.
• Electrics – total outage that cannot be restored / reset.